Terms & Conditions

1.Who we are and what these terms cover

These terms govern your use of the Sixstarlimo website and the booking and coordination services provided through it. By submitting a booking request or using the site, you accept them.

Sixstarlimo is operated by Six Star Limo LLC, a limited liability company with its business address at 6 McMartin Ct, Jersey City, NJ 07305, United States. You can reach us at info@sixstarlimo.com. In these terms “Sixstarlimo”, “we” and “us” refer to that entity, and “you” refers to the person making or holding a booking.

2.Our role: an intermediary, not a carrier

This is the most important thing to understand about how Sixstarlimo works.

We operate a booking and coordination platform. We do not own the vehicles used for your journey and we do not employ the chauffeurs who drive them. Journeys are carried out by independent professional chauffeurs and licensed transportation companies (“chauffeur partners”), each of which operates its own vehicles under its own operating licences, permits and insurance.

What Sixstarlimo does:

• Receives and reviews booking requests;
• Checks availability within its partner network;
• Confirms the vehicle category and the price with you;
• Assigns the journey to a chauffeur partner and passes on the details;
• Acts as your point of contact for changes and questions.

What the chauffeur partner does:

• Provides and operates the vehicle;
• Holds the licensing, permits and insurance required for the journey;
• Carries out the transportation itself, and is responsible for how it drives.

Describing chauffeur partners as independent does not, by itself, remove every obligation Sixstarlimo owes you. Where we are responsible for the booking and coordination service we provide, we do not seek to exclude that responsibility. What we cannot accept is responsibility for the driving itself, which is under the partner’s control. The division of responsibility is set out further in the standard policy and disclaimer and the driver & affiliate liability and insurance policy.

3.Making a booking

Submitting a journey through this website is a request, not a reservation, and not an acceptance of an offer by us. No contract for transportation arises at that point.

A binding reservation exists only when Sixstarlimo has reviewed availability, confirmed the vehicle category and the price to you, and you have accepted that confirmation. Until then you should not rely on the journey taking place, and you are free to withdraw the request at no cost.

You are responsible for the accuracy of what you give us: addresses, dates, times, flight numbers, passenger numbers and luggage. Journeys that cannot be performed because the information supplied was wrong or incomplete may be treated as a no-show under the cancellation policy.

4.Prices, quotes and payment

Prices depend on the journey. Distance, duration, vehicle category, pickup region, airport charges, additional stops, waiting time, requested extras and applicable taxes and fees all affect the figure. For that reason we confirm a price for your specific journey rather than publishing a tariff.

A confirmed price covers the journey as described at the time of confirmation. Changes made afterwards (added stops, extended waiting, a longer route requested on the day, additional hours on an hourly booking) may be charged in addition, and we will tell you when that applies.

Payment terms, accepted methods and the point at which payment is taken are [payment arrangements to be confirmed]. This website does not collect card or bank details at any stage; payment is arranged separately once a reservation is confirmed.

5.Your responsibilities as a passenger

When travelling on a journey booked through Sixstarlimo, you agree to:

• Be ready at the agreed pickup point at the agreed time;
• Wear seatbelts and follow lawful instructions given by the chauffeur;
• Not carry anything unlawful, dangerous or prohibited, and not exceed the vehicle’s stated passenger or luggage capacity;
• Not behave in a way that is abusive, threatening, or that puts the chauffeur or other passengers at risk;
• Take responsibility for anyone in your party, including children, and for arranging any child seat requirements with us in advance;
• Not smoke or vape in the vehicle.

A chauffeur may refuse or end a journey where continuing would be unsafe or unlawful. You may be charged for cleaning or repair where a vehicle is damaged or soiled by you or your party, at [cleaning and damage charges to be confirmed].

6.Luggage and personal property

Vehicle categories list a maximum luggage capacity. Bringing more than was booked may mean the journey cannot be carried out as planned, and additional or larger vehicles are charged separately.

Personal property travels at your own risk. If you leave something in a vehicle, tell us as soon as possible with your booking reference and we will contact the chauffeur partner. We will make reasonable efforts to help recover it, but we cannot guarantee recovery and we do not hold items on your behalf.

7.Changes and cancellations

Changes, cancellations, no-shows, waiting time and refunds are governed by the cancellation policy, which forms part of these terms.

8.Our liability

We are responsible for providing the booking and coordination service described on this website with reasonable care and skill. Where we fail to do so and you suffer loss as a result, we accept responsibility for that failure.

We are not the operator of the vehicle and do not control how a journey is driven. Responsibility for the transportation itself, including the condition of the vehicle, the conduct of the driver and compliance with transport regulation, rests with the chauffeur partner carrying out the journey, who is required to hold insurance appropriate to that role.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, the extent of any financial cap on our liability, and the treatment of indirect or consequential losses such as missed flights, missed connections or missed appointments, are [liability position to be settled on legal advice]. This is a material commercial and legal decision and must be taken with a qualified adviser rather than assumed.

9.Events outside our control

Neither Sixstarlimo nor a chauffeur partner is responsible for failing to perform a journey where that is caused by something beyond reasonable control, including severe weather, road closures, accidents, civil emergencies, industrial action or acts of government. Where such an event affects your journey we will contact you as soon as practicable and, where we cannot provide the journey, cancel it without charge in line with the cancellation policy.

10.Use of this website

You may use this website to browse services and to make genuine booking requests. You may not use it to submit false or automated requests, to interfere with its operation or security, to collect data from it by automated means, or to reproduce its content for commercial purposes without our permission.

The Sixstarlimo name, logo, written content, design and photography on this site are owned by or licensed to Sixstarlimo and may not be copied or reused without written consent.

11.Your information

How we collect, use, share and retain personal information, including what is passed to a chauffeur partner in order to carry out your journey, is described in the privacy and cookies policy.

12.Complaints and disputes

If something goes wrong, email info@sixstarlimo.com with your booking reference. We will investigate, including with the chauffeur partner where relevant, and respond with our position.

The governing law of these terms, the courts with jurisdiction over any dispute, and any alternative dispute resolution route are [governing law and jurisdiction to be confirmed; New Jersey is the likely choice, as Six Star Limo LLC is based there]. This must be settled with legal advice rather than adopted from another company’s terms.

13.General

If any part of these terms is found to be unenforceable, the remainder continues to apply. A delay in enforcing a term is not a waiver of it.

We may update these terms. The version that applies to a reservation is the one in force when that reservation was confirmed.