Questions, answered plainly

No. Submitting the form sends a request. Our team then checks whether a suitable chauffeur partner is available for your date, time and pickup area, and confirms the price. Your reservation is confirmed only when we tell you it is. Until then, please do not treat the journey as booked.

Because we are not willing to show you a number we cannot stand behind. Pricing depends on distance, duration, vehicle category, the pickup region, stops and waiting time. Rather than display an estimate that changes later, we confirm a firm price with you before you travel.

As soon as your plans are fixed. Every request is matched to an available partner before it is confirmed, so booking ahead gives the widest choice of vehicle category, particularly for larger vehicles, group transport and busy travel dates.

Yes, and it is a standard case rather than a workaround. Tick 'I'm booking for someone else' in the passenger step: the passenger receives the trip details and you stay the booking contact.

Yes. Add them in the booking form so they are planned and priced in. Stops added after a journey is confirmed change the route, so they are re-confirmed with you rather than applied silently.

Give us the flight number when you book. It travels with the reservation to the assigned chauffeur, so the pickup is planned around the actual arrival time rather than the original schedule. If a delay is significant enough to affect the assignment, our team contacts you.

That depends on the airport, and on whether you requested meet-and-greet. Airports revise where pre-booked private hire vehicles may wait, so rather than publish instructions that may be out of date we confirm the arrangement in your booking and your chauffeur contacts you on arrival.

Complimentary waiting time is confirmed with your reservation, and differs between airport and non-airport pickups. The applicable terms are set out in your confirmation and in the cancellation policy.

You book a vehicle category, and the example models show the standard to expect. Because journeys are carried out by independent chauffeurs and transportation companies operating their own vehicles, we confirm the category rather than a particular registration. If your journey genuinely needs a specific model, tell us and we will say whether it can be arranged.

Count the luggage first: it usually runs out before seats do. Each category on the fleet page lists maximum passengers and cases. If your load is unusual, say so in the booking and we will size the vehicle to it.

No. Availability depends on which partner operators work in your area on your date, and larger vehicles are less widely available. This is why we confirm the vehicle before your reservation is final.

Contact us with your booking reference as early as you can. What applies depends on how close to the pickup time the change is made and on the stage the booking has reached. See the cancellation policy for the detail.

Payment is arranged once your reservation is confirmed, not when you submit the request. This website does not collect card details at any point.

No. Submitting a request and receiving a quote costs nothing and commits you to nothing.

No. Sixstarlimo is a booking and coordination platform. Journeys are carried out by independent professional chauffeurs and licensed transportation companies who operate their own vehicles under their own licensing and insurance. We handle the booking, the coordination and the customer relationship.

Chauffeurs and companies apply to join the network and are reviewed by our team. Licensing, insurance and vehicle details are verified before a partner is approved. Approval is never automatic.

Through the driver registration page. Applications are reviewed, and submitting one does not create a partnership or guarantee an offer of work.